BetMGM UK has provided clarity on its wagering guidelines after uncertainty (and some negative feedback on online platforms) arose regarding bets placed on the 2:50 race at the Cheltenham Festival.
Contrary to certain claims, the sportsbook affirmed that individual wagers on the race pertained to five horses, not six as originally promoted.
Acknowledging a misstep by one of its representatives, BetMGM UK stressed that all wagers were settled correctly based on the established regulations for pre-race selections.
This occurrence follows technological issues experienced by BetMGM UK during its first Cheltenham Festival. While its promotional and advertising campaigns generated considerable excitement, users indicated problems with platform accessibility and transaction processing times.
Customer grievances appeared on social media, with BetMGM UK guaranteeing customers that all bets, funds added, and withdrawals would be fulfilled, though potentially with some hold-ups.
Since entering the UK market in August 2023, BetMGM UK has been striving to secure a position within the competitive UK betting landscape. Supported by MGM Resorts, the enterprise has formed alliances with industry leaders like LeoVegas and recruited prominent brand representatives such as Jamie Foxx.
Although there were some initial challenges in the British market, BetMGM (managed by LeoVegas) is experiencing significant enthusiasm from UK gamblers. Their Chief Commercial Officer, Chris Welch, has been actively marketing the company, and downloads of their mobile application continue to be robust.